Keep event details accurate
Update the event date, time, venue, status, and important changes as soon as they are confirmed.
One policy for every PassGhar event
Refund Policy
Clear refund rules for customers and organizers. Each section explains eligibility, refund amounts, processing, and organizer responsibilities.
Effective 24 July 2026
Applies to PassGhar customers and organizers
Section 1
Customer Refund Policy
This section explains when customers can request a refund, what amount is refundable, and which tickets qualify.
Simple and clear
Refunds cover tickets and add ons only
When a refund is approved, PassGhar refunds 100% of the amount paid for the ticket and its purchased event add ons. Platform fees, payment processing charges, donations, and all other charges are not included.
Eligibility
When a refund applies
Customer cancellation
A customer may request a refund for any reason at least seven full days before the event. The ticket must be paid, unused, and not scanned. Eligible add ons purchased with that ticket are included in the refund.
Ticket requirements
The ticket must be paid, unused, and not scanned. A refunded ticket is cancelled and cannot be used for entry.
Refund destination
PassGhar credits the approved ticket and add on amount to the customer’s PassGhar Wallet.
What happens next
How PassGhar handles customer refunds
1
PassGhar checks eligibility
The ticket date, payment, and usage status are checked.
2
The ticket is cancelled
The refunded ticket becomes invalid and cannot be used for entry.
3
Tickets and add ons are refunded
PassGhar credits the approved ticket and add on amount to the customer’s PassGhar Wallet.
Section 2
Organizer Refund Policy
This section explains when organizer related refunds apply and what organizers must do.
One PassGhar policy
This policy applies to every event listed on PassGhar. Organizers cannot change the refund period, reject an eligible refund, ask a buyer to waive it, move the refund outside PassGhar, or publish a separate nonrefundable policy.
Event cancellation
If the organizer cancels the event, eligible buyers receive a refund of the ticket price and purchased event add ons. The normal seven day limit does not apply.
Postponement or major change
If the date, venue, city, or main event experience changes significantly, PassGhar may allow buyers to keep their booking or request a refund of the ticket price and purchased event add ons.
Organizer responsibility
What organizers must do
Fund eligible refunds
The organizer is responsible for the full ticket price and purchased event add ons when an event is cancelled, postponed, or changed significantly.
Settle any shortfall
If the organizer balance cannot cover approved refunds, the remaining refundable amount must be settled with PassGhar within 48 hours.
Track refund status
Organizers can view refunded orders and their current status from the PassGhar dashboard.
Organizer support
Need help with a refund?
Contact PassGhar with the event name and order reference. Our team will check the refund status and guide you.
Contact Organizer SupportWhatsApp: +92 347 3231022